Latest posts
The complaint process isn’t there to help you. The tribunal is.
Have you reached the end of the complaint process with your managing agent? Did you escalate to the Property Ombudsman or the Housing Ombudsman? Waited months for a decision? Maybe even received a payout — an apology, a gesture of goodwill, a modest redress award? And yet — nothing changed. Same agent. Same problems. Same…
Where on earth are your service charge accounts?
If you’re a leaseholder, you probably get your service charge bills like clockwork. But when it comes to seeing where your money actually went? Silence. Under the Landlord & Tenant Act 1985, managing agents are legally required to provide finalised accounts within 6 months of the year-end. Think about that: 40 years ago, accountants did…
Section 20 – The consultation you’re entitled to. The process designed to sidestep you
If your freeholder wants to carry out major works to your building — a new roof, cladding replacement, lift refurbishment — and the cost to any individual leaseholder will exceed £250, they are legally required to consult you first. This is a section 20 major works consultation. It sounds like protection. In many ways it…